FAQs

Q: How can I place an order?
You can place an order directly through our website by selecting your product, adding it to cart, and completing checkout.

Q: How long does delivery take?
Most orders are delivered within 2–4 working days. Delivery time may vary depending on your city and courier service.

Q: How can I contact Harbonstone?
You can contact us at sales@harbonstone.com for order support, product questions, or any other assistance.

Q: Can I exchange my order?
Yes, exchanges are accepted within 7 days if the item is unused, unworn, and in original condition.

Q: What if I receive a wrong or damaged item?
Please email us at sales@harbonstone.com with your order details and clear pictures. Our team will review the issue and guide you.

Q: Are product colors exactly the same as shown in pictures?
We try our best to show colors as accurately as possible, but slight color differences may occur due to lighting, photography, or screen settings.

Q: Do you offer cash on delivery?
If cash on delivery is available at checkout, you can select it while placing your order.

Q: Can I cancel my order?
You can request cancellation before the order is shipped. Once the order has been dispatched, cancellation may not be possible.